Frequently Asked Questions
Everything you need to know about brewing the perfect shot with True 9-Bar Espresso.
What makes 'True 9-Bar' machines different from standard domestic brewers?
Most consumer machines use vibration pumps that fluctuate in pressure. Our machines are engineered with precision internal regulators to maintain a constant, steady 9 bars of pressure, which is the gold standard for authentic Italian espresso extraction.
Do you offer international shipping for heavy espresso equipment?
Yes, we ship worldwide. All espresso machines are packed in reinforced, double-walled crates and insured for their full value. Shipping costs and import duties are calculated at checkout based on your location.
What is your return policy if I am not satisfied with my machine?
We offer a 30-day trial period. If you are not satisfied with your brew quality, you can return the machine in its original packaging. Please note that a 15% restocking fee applies to used equipment to cover professional cleaning and recalibration.
Does my espresso machine come with a warranty?
Every True 9-Bar Espresso machine includes a 2-year comprehensive manufacturer warranty covering parts and labor. We also provide lifetime technical support via phone or video call to help you dial in your grind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-end professional setups, we also offer flexible financing through Affirm and Klarna.
How often should I descale my machine?
To maintain 9-bar precision, we recommend descaling every 3 to 6 months depending on your water hardness. We highly recommend using filtered water to extend the life of the copper boilers and heating elements.